Refund policy

At Critsa Cosmetics, we care about making sure you love every product you receive. If your order arrives damaged or defective, we will be happy to help you resolve the issue in the best way possible 🤍✨

Replacement Request Requirements

To process your request, please provide the following information:

• Order number
• Full name used to place the order
• Email address associated with the order
• Clear photos of the damaged or defective product
• Photo of the packaging received (if applicable)

The photos help us evaluate each case and continuously improve the quality of our shipments.

Reporting Timeframe

Requests must be submitted within the first 48 hours after receiving your package.

Replacement Process

Once your case has been approved:

1. We will provide instructions for returning the damaged product.

2. The product must be returned in its original packaging.

3. Once the product has been received, we will ship a new replacement at no additional cost.

Shipping Costs

If the product has a manufacturing defect or is damaged during shipping, Critsa Cosmetics will cover the shipping costs for the replacement.

Important

• We do not offer monetary refunds.
• We only provide replacements for damaged or defective products.
• Returns are not accepted due to changes of mind or personal preferences.
• The product must be in its original condition and unused.
• Warranty is valid exclusively for purchases made through our official website.

Our commitment is to provide high-quality products and an experience that reflects the essence of our brand: confidence, beauty, and glow in every detail ✨